Welcome to PlotMe (hereinafter referred to as the “Application”). This Privacy Policy (hereinafter referred to as the “Policy”) is formulated by the operating entity HONG KONG TURUI TECHNOLOGY LIMITED (collectively referred to as “we”). It aims to clearly explain the applicable rules regarding how we collect, use, store, share, transfer and protect your personal information.
This Policy together with the Terms of Service forms the complete and inseparable service rule system of this Application. Please read all clauses of this Policy carefully and in full before using the Application. By checking to agree or continuing to use the Application’s services, you acknowledge that you are fully aware of, understand and voluntarily accept all contents of this Policy. If you disagree with any clause of this Policy, please stop using this Application.
We only collect necessary information required to ensure normal product operation, optimise user interaction experience, safeguard account security and process paid transactions. We never collect redundant personal information irrelevant to services. Specific collected categories are as follows:
1. Basic Account Information: Third‑party login information used for user registration and login (such as third‑party account nickname, avatar and email), for account verification, identity recognition, account security management and message notifications.
2. Device and Log Information: Device model, system version, unique device identifier, network type, access IP address, operation logs and fault logs generated when users access this App, for troubleshooting system anomalies, preventing risky access and guaranteeing stable service operation.
3. Service Interaction Data: Chat content submitted by users on the platform, generated images and response content triggered by prompts (AI input and AI output) and other function‑related data. Used to respond to AI interaction demands, optimise AI model interaction effects and iterate product functions.
4. Transaction and Payment Information: Records of Coins top‑ups and Coins subscription orders completed by users via official app stores, transaction status, deduction vouchers and other information, for order verification, benefit issuance, after‑sales checking and compliance‑oriented accounting retention.
5. Consultation and Feedback Information: Problem feedback and consultation content submitted by users through official customer‑service channels, for responding to user demands, resolving disputes and optimising services.
6. Community Comment Data: Public comment content, comment timestamps and interaction behaviour data posted by users in comment sections on story homepages, for community content display, compliance review and maintenance of community order.
All user information we collect shall only be used for the following legal and compliant purposes and shall never be used beyond authorised scopes:
1. Performance of Basic Services: Providing core services for users including character‑story interaction, scene image generation, paid Coins subscription / purchase and account login, to guarantee normal operation of basic functions.
2. Product Optimisation and Iteration: Optimising dialogue logic, story experience and image‑generation effects, fixing product vulnerabilities and improving overall service quality based on anonymised and de‑identified interaction data and usage logs.
3. Account and Security Management: Verifying user identity, maintaining account security, identifying abnormal log‑ins, preventing irregular behaviours such as cheating, account hijacking and malicious Coins/Bonus farming, and protecting security of platform and user rights and interests.
4. Transaction and After‑sales Handling: Completing benefit verification for Coins top‑ups and subscription services, order tracing, after‑sales consultation and compliance‑oriented accounting retention.
5. Compliance Performance and Disclosure: Abiding by local laws, regulations and regulatory requirements, cooperating with statutory verification, and handling infringement complaints and disputes.
6. Using users’ public comment data for displaying community comment content, conducting content risk‑control reviews, maintaining community compliance order and optimising platform community interaction experience.
1. Storage Period: We retain user data only during service validity periods and statutory compliant retention periods. While an account is in normal use, account information, interaction data and transaction records will be retained. After a user deletes their account, we will promptly clear the user’s personal data, and only keep accounting and compliance records required by laws and regulations.
2. Security Protection: We adopt multi‑layer security protection measures to comprehensively safeguard users’ personal information, interaction records, response content and transaction data, and strictly prevent data leakage, tampering, loss, misuse and unauthorised dissemination.
3. Data Desensitisation: Interaction data used for product optimisation and model iteration will undergo anonymisation and de‑identification processing. Such data cannot be associated with specific individual users to eliminate risks of personal privacy disclosure.
We strictly abide by user privacy‑protection principles. We never sell, rent or traffic any user personal information or interaction data. Data may only be appropriately disclosed or shared under the following limited scenarios:
1. Disclosure upon the user’s explicit authorisation and voluntary consent.
2. Information disclosure required by laws, regulations, judicial authorities or regulatory departments in accordance with law.
3. Necessary data disclosure required for handling infringement complaints, account violations and security‑risk investigations to safeguard legitimate rights and interests of users, the platform and the public.
4. Entrusting compliant third‑party service providers to deliver basic services (such as payment verification and system operation & maintenance). We only provide them with the minimum‑scope data necessary for service provision and strictly bind third parties to fulfil privacy‑confidentiality obligations.
Within the framework of applicable laws and regulations, you enjoy the following legitimate privacy‑related rights:
1. Right to Know: You may obtain knowledge of the scope and purposes for which we collect, use and store personal information at any time.
2. Right to Access and Rectification: You may query information bound to your own account and apply for rectification of inaccurate personal information.
3. Right to Deletion and Account Cancellation: You may voluntarily apply to cancel your account and clear personal interaction data and generated content.
4. Right to Withdraw Consent: You may withdraw your authorisation for data processing at any time. After withdrawal, we will cease corresponding data‑processing services, which shall not affect prior lawful processing activities.
5. Right to File Complaints and Feedback: If you believe your privacy rights and interests are infringed, you may submit feedback via official customer‑service channels, and we will conduct timely verification and handling.
This App is open to global users. This Application contains certain content that may be unsuitable for minor users. You must be at least 16 years old, or have attained the minimum usage age stipulated by laws in your country or region (whichever is higher), to use this Application.
We will not actively collect personal information of minors. If we discover or receive feedback confirming that a user is a minor, we will immediately freeze and cancel the corresponding account and clear relevant data. If you are a minor, please do not use this service.
This service is an overseas‑operated product. Subject to compliance requirements, user data may be stored and transferred across borders according to service deployment demands. We will strictly comply with laws and regulations governing cross‑border data transfer, adopt security safeguards, and ensure the security and lawfulness of user data during cross‑border circulation.
To support partial service functions, we may engage third‑party AI model providers to process information including text and attachments input by users as well as output results. We will review their data‑protection and security measures prior to cooperation, and require them to process information solely on our behalf, abide by contractual restrictions, refrain from using user data for model training, and satisfy corresponding data retention and deletion requirements.
We reserve the right to revise this Privacy Policy from time to time in response to product iteration, business adjustments and updates to laws and regulations. After policy updates, the latest date will be displayed at the top of this Policy, and revised contents shall take effect immediately upon modification. Your continued use of this Application after updates to this Policy constitutes your recognition of and consent to the revised Privacy Policy.
If you have questions or objections regarding this Privacy Policy, personal‑information processing or privacy‑right‑related issues, you may contact us by sending an email:[ service@plotme.ai ]